Damaged, Defective, or Incorrect Items
We do our very best to provide the highest level of service possible. If there is a problem with your order, please contact us immediately and we will do everything we can to make it right. Please provide as much information as you can about the problem, including the PayPal reference, date of purchase the name of the product(s), and whether you prefer a refund or replacement.
Our goal is your complete satisfaction. We are happy for you to return any items you buy from our website, as long as the following conditions apply:
- 1. The item is returned to O.H.C.C within 7 days of receipt.
- 2. That you provide your proof of purchase (example – PayPal reference and date of purchase.
- 3. If you have opened the product there must be the minimum of 80% left to be accepted, and only on the terms of a defective product.
We do not accept items back that have been opened or used unless the product is damaged or defective.
No refund or exchange can be made if the damaged or defective product is not returned with at least 80% of the product left within 7 days of receipt.
All items must be posted back registered post and paid for by the customer. Should you need to return an item the address is:
Stress Matters PO Box 117 Stroud NSW 2425
You can call customer support +61 (0) 4236 44495
IMPORTANT: Organic Herbal Colon Cleanse DO not send out junk emails. We do offer special discounts and fantastic one-off deals on our detox products. If you are not receiving our special offer emails you will never know about them. Your email address is automatically added to our subscribers list when you download an eBook or when you purchase a product from our website. If you do not want our special offer emials you can unsubscribe from the next email sent out.
We are selling loose herbs we are not selling herbs as therapeutic pre-packaged products. All products are made up individually and only blended and encapsulated once you order. We make no therapeutic claims about the blends we sell. Always drink plenty of water and add extra fiber to your diet. If symptoms persist seek medical advice. Self-diagnosis is unadvised.
If you are trying to conceive, pregnant or breast feeding do not take any herbs without consulting a qualified practitioner. Herbs may not be suitable for children, always seek professional advise. Information provided on this web page is for educational purposes only. Please do your own research about the herbs we offer. The full ingredients can be found in the eBooks and we encourage you to read before you order. Self diagnosis can be halmful to your health so please seek advise from your doctor, or health practitioner if in doubt. We offer a free consultation.